Technical Corner – tips for solving problems migrating to the cloud

The goal of this blog is to provide technical notes where we have solved various issues migrating other clients to the cloud, which others may also encounter. We hope the technical tips for cloud migration we write here are helpful.

This blog will be updated from time to time.

Problem: Lenovo X1 Carbon Touch WIFI adapter loses connection randomly. Going through Network troubleshooting resets the adapter and it works for a while (could be 5 minutes or 50 minutes) then loses connection.

Solution: Change the driver for the WIFI adapter from the Intel driver to the Microsoft Driver. To do this right mouse on the wireless signal strength indicator in the system tray (bottom right), select “Open Network and Sharing center”, click on “Adapter settings”, right mouse on “Wi-Fi connection” and select “properties”, click on “Configure”,  Click on Driver tab, Click on “Update driver”, click on “Browse my computer for driver software”, click on “Let me pick from a list of device drivers on my computer”, select the Microsoft driver (not the Intel one).

Problem: After installing Dynamics CRM Plugin for Outlook in Office 2013 the ribbon menu bar is blank. If I disable the CRM Plugin the ribbon icons reappear.

Solution: Make sure you have the latest CRM rollups (such as 12, 13, 14 are installed – when you install the CRM plug, in it only installs Rollup 6).

Rollup 12 is

Rollup 13 is

Rollup 14 is

Make sure you run Repair on Office 2013 after installing the roll ups.

Problem: iPhone user is making calendar entries and they are not synchronising to Exchange in the cloud.

Solution: The user’s iPhone has multiple calendars setup (iCloud and Exchange accounts). The user does not need / want the iCloud calendar but when a new entry is made the default calendar being updated is the iCloud calendar not the Exchange calendar.

Go into iPhone settings -> Mail, Contacts, Calendar -> go into each account and turn off Calendar (also select “Delete entries on iPhone”) on every account except Exchange. The alternative solution is to consciously select the calendar to be updated when creating a calendar entry

Problem: How to set users’ passwords to never expire in Office365

Solution: Use powershell scripts to change Office365 Active Directory entries. See steps below:

1) Go to and click on the link install Microsoft Online Services Sign-In Assistant for IT Professionals RTW, then on the same webpage click on the link to install the Windows Azure Active Directory Module (select 32-bit or 64-bit depending on your O/S)

2) On your PC launch Windows Azure Active Directory Module for Windows Powershell – ensure you select “run as Adminstrator”. When the powershell command window opens enter the following commands:

Set-ExecutionPolicy RemoteSigned

$LiveCred = Get-Credential

$Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri -Credential $LiveCred -Authentication Basic -AllowRedirection

Import-PSSession $Session

import-module MSOnline

Connect-MsolService -Credential $LiveCred

The command to set all users passwords to never expire is:

Get-MSOLUser | Set-MsolUser -PasswordNeverExpires $true

If you want to check it’s worked ok the command is:

Get-MsolUser | Format-Table UserPrincipalName,DisplayName,PasswordNeverExpires


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