Plumbcraft, Auckland. Support in the cloud

It’s a familiar story: your small business grows nicely, but the server you installed to support you at the start is groaning and grumbling into its golden years. This is where Carrie Stephens and husband Sean, of Plumbcraft, a plumbing and pipework solutions company in Auckland found themselves in Feb 2013:

“We had an in-house server that was 3 years old and failing.  Our lease had expired so we had to find a new solution – either purchase, lease or go online.  We had an independent IT contractor who looked after the server issues we were constantly experiencing and it seemed that every week or at least every month they were out fixing a problem.”

Running ‘Ostendo’, a job and scheduling program, the software developers recommended Plumbcraft look to Cassini Cloud for a solution.

After research and phone conversations with Gavin Dixon, Cassini Cloud’s professionalism and service had struck a chord with Carrie.

“I was confident our data was secure, that we would see no difference in performance with our access now being cloud based or based in Australia, and easily accessible anywhere, on any PC. This was the flexibility we were looking for.  It ticked all the boxes we had, moving forward with our IT requirements.”

With 2 young children and managing a staff of 20 who work out of Auckland and service all of New Zealand, Carrie needed a hosting solution for Plumbcraft that was robust, flexible, accessible and affordable.

“Even leasing a new server was going to be equitable on cost with signing up to Cassini Cloud,” said Carrie. “It exceeded our expectations: no downtime, no more IT contractors involved, wasting time and money. We found a solution for all our IT requirements with Cassini Cloud, right down to advice on what laptop and hard drive to purchase and where from.”

“I have peace of mind knowing that if I or anyone needed to be out of the office they can access the software and all the necessary files any time, anywhere.”

“[Cassini Cloud] are approachable, professional and supportive. I’d recommend them to anyone.”

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